Eliminates the Need for Live Operator
Vocarity Automatic Attendant is an application that automatically answer and route incoming call to extensions without any operator. Automatic Attendant has become one of the most common office automation systems, and businesses both large and small can easily take advantage of this low cost technology. Small businesses and even many home businesses can also benefit from Automatic Attendants, not only to effectively answer and route incoming calls, but also to give a ‘corporate’ image to their operations
Automatic Attendant works by handling the incoming call and play prerecorded menu of choices to the caller to direct their call. Once the caller has made their choice, the caller is routed to the appropriate ringing extension, where they will be connected to the called party, or presented with yet another series of choices.The whole process is completely automatic and can be done without any human effort.
Employing Vocarity Automatic Attendant eliminates the need for live operator. In contrast to a live operator, our Vocarity Automatic Attendant can handle several incoming call in the same time. This will boost your company’s effectiveness. Our Vocarity Automatic Attendant can be set to work alone or in conjuction with a live operator. It runs on Vocarity Interactive Voice Response (IVR) Server.
Our Vocarity Automatic Attendants also incorporate several advanced features that can leverage your effectiveness in doing business. Latest features such as Voice Mail, Follow Me, Remote Voice Mail Retrieval, etc which was not available in older generation of Automatic Attendant has now become our standard feature.
Features:
- Intelligent Call Handling. Automatic forward to a previously-set extension in case of an unreachable or busy extension.
- Voice Message. Callers to a company can leave a voice message to a particular person.
- Personalized Remote Setting. Setup your personal voice message from any location using fixed or mobile phone.
- Information on Demand. Place an announcement for callers.
- Follow-me. Divert any incoming call to other extension, or your other fixed/mobile phone number.
- Simultaneous Multiple Caller Answer (SMCA). Handle and transfer multiple callers in the same time.
- Remote Voice Message Retrieval. Check any incoming voice message from any location using fixed or mobile phone.
- Security-Rich Features. Personal Identification Number (PIN) for each voice message box to ensure privacy and security.
Technical Information
| Vocarity Automatic Attendant | |
| Server Name | Vocarity IVR Server |
| Computer Grade | Industrial Computer |
| Main Processor | Dual Xeon 3.0 GHz |
| Memory | 1 Gigabytes |
| Hard Disk | 80 Gigabytes |
| CD-ROM Drive | DVD-RW |
| Operating System | Windows 2000/2003 Server |
| Telecom Protocol | Analog:
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Configuration
